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Before I buy
Above Rs.499/-, shipping is consumed by Anime Originals.
If there are any extra COD Charges, we will mention them. None right now!
Currently out of stock orders can only be enquired by letting us know at support@test.animeoriginals.com. This feature is considered for inclusion in our future release/website upgrade.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
We process payments through Razorpay’s secure Payment Gateway. They generally accept UPI, Credit and Debit Cards, NetBanking etc.)
If your payment fails, you will be notified and given the option to try again or choose a different payment method within Razorpay’s Payment Gateway. Please ensure that your payment information is correct and that you have sufficient funds in your account. If you still face an issue, let us know at support@test.animeoriginals.com
After I buy
We usually ship orders within 1 to 2 business days.
‘Cancel Request’ button on the order page is provided for a period until it has been passed along to our shipping providers. Approving the cancellation is upto Anime Originals.
Once your order is shipped, the cancellation request may not be approved. That order can be returned in its original packed condition.
Follow the steps to track order, here.
If your order still hasn’t reached you or has passed the estimated delivery date, email us at support@animeoriginals.com within 24 hours. We will enquire with our shipping partner and let you know as soon as we can.
You can apply for Return & Replacement of your products by going to the Tracking Page using ‘Track Your Order’ or
by using the Tracking link you received on email when the item was shipped.
or
Email our Support Team – support@test.animeoriginals.com
We offer a 3 day replacement & return policy. You can apply for eligible items within 3 days of receiving your order. Exchange can only be performed once per order. Exchanged product cannot be exchanged again.
Eligibility means that we have a Quality Check process we follow before we approve a return, once the order has been completed – accepted and paid from your end. The items should be in their original packaging. We also require 3-5 photographs from all possible angles for EACH product.
Secondly, items like Innerwear are not considered for return for hygiene purposes. For a more detailed list please check the following link – Products That Can’t Be Returned
Return is borne by Anime Originals.
Yes, you can exchange an item for a different size or color, where product specifications mention variations of size or color.
Items like Innerwear are not considered for return or exchange for hygiene purposes. For a more detailed list please check the following link – Products That Can’t Be Returned
Please use the return and replacement option for eligible items in Tracking Page or contact our customer support team for assistance – support@test.animeoriginals.com
Contact Us
Let us know your queries: support@test.animeoriginals.com